Syncing Issues with SharePoint/OneDrive

Please follow these instructions to troubleshoot your syncing issues.

1. Make sure you've saved the file(s) that you are having issues syncing to or from SharePoint/OneDrive and close them out.

2. Click on the OneDrive cloud icon at the bottom-right of Windows. This icon may be in the hidden icon section at the bottom-right which you can pull up by clicking on the arrow icon.

3. If you have syncing issues with SharePoint/OneDrive, they will be displayed at the top of this pop-up window.

4. If you do see that SharePoint/OneDrive is reporting issues, then carefully read what the issues are and click the "Resolve Conflict" button and then carefully read the instructions it provides.

5. If none of the above work, restart your laptop, re-sign in, give it about 5 minutes, and then check to see if the file(s) synced.

6. You can also attempt to re-sign in to SharePoint/OneDrive. Click the SharePoint/OneDrive cloud icon as you did on step 2, then click the cog wheel at the top-right and choose "Quit OneDrive". You MUST make sure that you have saved/closed all your open Microsoft files (Word, Excel, Powerpoint, etc.) so that SharePoint/OneDrive closes properly and you don't lose any saved data.

7. Use the Windows search bar at the bottom-left to search for the OneDrive app and click on it after you have confirmed that the cloud icon no longer shows up at the bottom-right of Windows (step 2).

8. Your OneDrive folder will pop up. Repeat steps 3-5 to see if any new issues show up via clicking the cloud icon. Additionally, clicking the cloud icon will let you see exactly what SharePoint/OneDrive is attempting to do, such as "Look for changes". 

9. If the issue has not been resolved at this point, please submit an IT ticket for your issue: https://jushico.zendesk.com/hc/en-us/requests/new?ticket_form_id=1500001148582